Hudson Reed USA

Home & Living • United Statesusa.hudsonreed.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

−11.1 vs. last month4.29 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#178of 675

Top 26% · Upper Half

#1 (best)#675 (worst)

#176Peer

#177Peer

#178This company

#179Peer

#180Peer

Overall Customer Sentiment

Above Average

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral3%
Negative28%

Sentiment Balance

Covering December 2024 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.4%

Customer Support

18.4%

Product Quality

15.1%

Response Speed

15.0%

Loyalty

8.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 33.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

70.8%

4★

9.8%

3★

6.2%

2★

4.2%

1★

9.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.1% of reviews in the last three months were positive, compared with 93.0% in the three months before that.

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