Customereye

Rock Luggage

Home & Livingwww.rockluggage.com

Review data last updated .

Based on public reviews and response behavior.

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176 reviews over 124 days (about 43 per month). Busiest month: 29% of reviews. Languages: en 100%.

Overall Score

84/100
Short observation window (124 days)
−12.6 vs. last month4.57 ★ average rating · 176 reviews
84/100 from 176 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 66.3, rating 4.45 stars, reply rate 47.4%, over 3,821 ranked companies · benchmark 8 Oct 2026

Score

83.5

Industry average 66.3

17.2 above average

Rating

4.57

Industry average 4.45

0.12 above average

Reply rate

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Industry average 47.4%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#473of 3821 ranked in Home & Living
Top 12% · Top Tierup 890 from last month
#1 (best)#3821 (worst)
#471Peer
#472Peer
#473This company
#474Peer
#475Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

86% of reviews positive, 14% negative

86%
positive
  • Positive86%
  • Neutral0%
  • Negative14%

Sentiment Balance

Covering October 2026 — 7 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Delivery Shipping
Hidden
Customer Support
Hidden
Hidden

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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