Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
74% of reviews positive, 24% negative
Covering September 2023 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2023.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Problem Resolution, making up 4.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 84.6% of reviews in the last three months were positive, compared with 97.0% in the three months before that.
