Customereye

BBQing.com by Capital BBQ

Home & Living • Canadabbqing.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
+2.6 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#166of 675
Top 25% · Top Tier
#1 (best)#675 (worst)
#164Peer
#165Peer
#166This company
#167Peer
#168Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 28% negative

70%
positive
  • Positive70%
  • Neutral2%
  • Negative28%

Sentiment Balance

Covering October 2024 — 30 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.7%
Customer Support
16.5%
Product Quality
14.5%
Response Speed
13.3%
Loyalty
9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 29.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
75.3%
4
11.3%
3
4.7%
2
2.2%
1
6.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.0% of reviews in the last three months were positive, compared with 91.9% in the three months before that.

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