Customereye

Glow-worm

Home & Livingglow-worm.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 363 days (about 8.4 per month). Busiest month: 15% of reviews. Languages: en 100%.

Overall Score

81/100
−37.5 vs. last month4.40 ★ average rating · 100 reviews
81/100 from 100 reviews over 11 months, moderate confidence.

Home & Living average: score 66.3, rating 4.45 stars, reply rate 47.4%, over 3,821 ranked companies · benchmark 8 Oct 2026

Score

81.4

Industry average 66.3

15.1 above average

Rating

4.40

Industry average 4.45

0.05 below average

Reply rate

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Industry average 47.4%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#547of 3821 ranked in Home & Living
Top 14% · Top Tierdown 973 from last month
#1 (best)#3821 (worst)
#545Peer
#546Peer
#547This company
#548Peer
#549Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Product Quality
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Loyalty
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Response Speed
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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