Equipment & Tools customer reviews: the 2026 benchmark
CustomerEye analysed 58 Equipment & Tools companies, which average an overall score of 69.1 out of 100 across 5,499 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 77.5 out of 100.
Headline figures
- Companies analysed
- 58
- Average score
- 69.1 / 100
- Average rating
- 4.58 / 5
- Positive reviews
- 84.7%
- Reviews behind the benchmark
- 5,499
12 of these companies show a rising review trend.
Highest-scoring Equipment & Tools companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Alfresco Hire | 96.3 | 5.00 | 100 |
| 2 | Bay Tree Events - Marquee & Furniture Hire | 94.6 | 4.99 | 76 |
| 3 | Horizon Platforms | Hire | Sales | Training | 92.4 | 4.79 | 100 |
| 4 | Hot tubs for hire | 92.1 | 4.82 | 55 |
| 5 | North West Power Washers Ltd | 91.3 | 5.00 | 100 |
| 6 | LW Measurements | 88.5 | 4.89 | 66 |
| 7 | HPC Laser | 86.8 | 4.96 | 100 |
| 8 | Expo Hire UK | 85.9 | 4.83 | 100 |
| 9 | Agrilineproducts | 85.2 | 4.67 | 99 |
| 10 | Hayter | 83.8 | 4.40 | 100 |
What Equipment & Tools customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
Equipment & Tools: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 77.5 score |
| Problem Resolution | 79.4 score |
| Delivery Shipping | 81.4 score |
| Pricing | 82.7 score |
| Response Speed | 83.3 score |
| Loyalty | 84 score |
| Value For Money | 86 score |
| Customer Support | 86.3 score |
| Onboarding | 88.1 score |
| Product Quality | 88.9 score |