Based on public reviews and response behavior.
100 reviews over 1,296 days (about 2.4 per month). Busiest month: 26% of reviews. Languages: en 100%.
Equipment & Tools average: score 68.8, rating 4.56 stars, reply rate 45.5%, over 52 ranked companies · benchmark 17 Oct 2026
Score
28.7
Industry average 68.8
40.1 below average
Rating
2.22
Industry average 4.56
2.34 below average
Reply rate
—
Industry average 45.5%
not measured
Among ranked Equipment & Tools companies
Only companies with enough recent, scoreable reviews are ranked.
37% of reviews positive, 63% negative
Covering August 2024 — 26 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 19% of reviews in this period, with 81% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 52 ranked companies in Equipment & Tools (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.266 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.425). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99