Zenni Optical

Healthcare & Medical • USwww.zennioptical.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

−4.8 vs. last month4.23 ★ average rating · 1,340 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#50of 615

Top 8% · Top Tier

#1 (best)#615 (worst)

#48Peer

#49Peer

#50This company

#51Peer

#52Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral2%
Negative28%

Sentiment Balance

Covering August 2026 — 136 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 25% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,316 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

19.1%

Pricing

15.5%

Delivery Shipping

15.3%

Loyalty

15.0%

Onboarding

10.7%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 27.6% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

70.9%

4★

8.0%

3★

5.4%

2★

4.3%

1★

11.4%

Based on 1,340 analyzed reviews. Sentiment is holding steady: 88.7% of reviews in the last three months were positive, compared with 88.5% in the three months before that.

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