Customereye

Ultralase Eye Clinics Limited

Healthcare & Medical • United Kingdomwww.ultralase.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

71/100
4.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#39of 615
Top 6% · Top Tier
#1 (best)#615 (worst)
#37Peer
#38Peer
#39This company
#40Peer
#41Peer

Overall Customer Sentiment

Category Leader

86% of reviews positive, 14% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 536 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.9%
Loyalty
19.4%
Product Quality
15.4%
Pricing
11.7%
Response Speed
9.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
78.3%
4
8.7%
3
3.7%
2
1.7%
1
7.7%

Based on 600 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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