WordPress

Professional Services • United Kingdomwww.wordpress.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−55.1 vs. last month2.78 ★ average rating · 1,499 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#388of 517

Top 75% · Bottom Tier

#1 (best)#517 (worst)

#386Peer

#387Peer

#388This company

#389Peer

#390Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 53% negative

44%

positive

Positive44%
Neutral2%
Negative53%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,497 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.9%

Loyalty

14.2%

Onboarding

12.0%

Communication

11.7%

Problem Resolution

11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 53.4% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

30.4%

4★

9.5%

3★

9.8%

2★

8.2%

1★

42.0%

Based on 1,499 analyzed reviews. Sentiment is improving: 76.9% of reviews in the last three months were positive, compared with 62.1% in the three months before that.

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