Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
69% of reviews positive, 29% negative
Covering July 2023 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 43% negative and 14% neutral.
Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Loyalty, making up 11.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.
