Credit

Professional Services • United Statescredit.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

46/100

−4.6 vs. last month4.07 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#443of 517

Top 86% · Bottom Tier

#1 (best)#517 (worst)

#441Peer

#442Peer

#443This company

#444Peer

#445Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 29% negative

68%

positive

Positive68%
Neutral3%
Negative29%

Sentiment Balance

Covering August 2026 — 124 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 44% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

22.6%

Customer Support

20.2%

Onboarding

15.3%

Product Quality

10.9%

Loyalty

10.7%

Most feedback concerns Response Speed.

The most common complaint theme is Communication, making up 7.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 28.8% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

70.1%

4★

4.8%

3★

4.1%

2★

4.0%

1★

17.0%

Based on 1,100 analyzed reviews. Sentiment is slipping: 60.6% of reviews in the last three months were positive, compared with 87.4% in the three months before that.

Unlock full insights