Goodlord

Professional Services • United Kingdomwww.goodlord.co

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

−21.5 vs. last month4.04 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#149of 517

Top 29% · Upper Half

#1 (best)#517 (worst)

#147Peer

#148Peer

#149This company

#150Peer

#151Peer

Overall Customer Sentiment

Above Average

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral2%
Negative28%

Sentiment Balance

Covering November 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.0%

Onboarding

13.4%

Communication

11.1%

Response Speed

11.1%

Loyalty

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 11.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100

53/100

signal score

•Built from a negative-review share of 39.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

73.0%

4★

2.8%

3★

1.3%

2★

1.0%

1★

21.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 85.1% of reviews in the last three months were positive, compared with 81.2% in the three months before that.

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