Customereye

Goodlord

Professional Services • United Kingdomwww.goodlord.co

Review data last updated .

Based on public reviews and response behavior.

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123 reviews over 31 days (about 121 per month). Busiest month: 73% of reviews — one month dominates this sample. Languages: en 98%, unknown 2%.

Overall Score

46/100
Short observation window (31 days)
+6.9 vs. last month3.73 ★ average rating · 123 reviews
46/100 from 123 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 73% of the reviews.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

45.6

Industry average 66.2

20.6 below average

Rating

3.73

Industry average 4.38

0.65 below average

Reply rate

—

Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1315of 1436 ranked in Professional Services
Top 92% · Bottom Tierup 127 from last month
#1 (best)#1436 (worst)
#1313Peer
#1314Peer
#1315This company
#1316Peer
#1317Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering August 2026 — 90 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 29% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Onboarding
Hidden
Response Speed
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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