Placeit

Professional Services • United Statesplaceit.net

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+4.4 vs. last month3.70 ★ average rating · 635 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#447of 517

Top 86% · Bottom Tier

#1 (best)#517 (worst)

#445Peer

#446Peer

#447This company

#448Peer

#449Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral1%
Negative31%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 622 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.5%

Product Quality

16.9%

Pricing

12.4%

Loyalty

12.4%

Onboarding

11.4%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 12.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH66/100

66/100

signal score

•Built from a negative-review share of 31.2% across this company's analyzed reviews.
•24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

56.1%

4★

9.3%

3★

6.6%

2★

4.4%

1★

23.6%

Based on 635 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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