Based on public reviews and response behavior.
100 reviews over 427 days (about 7.1 per month). Busiest month: 12% of reviews. Languages: en 91%, it 3%, de 2%.
General Retail & Marketplaces average: score 64.8, rating 4.31 stars, reply rate 35.5%, over 3,033 ranked companies · benchmark 29 Oct 2026
Score
42.9
Industry average 64.8
21.9 below average
Rating
3.22
Industry average 4.31
1.09 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 46% negative
Covering October 2026 — 12 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,033 ranked companies in General Retail & Marketplaces (benchmark 29 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.181 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.468). Review the worst months in the trend data to identify specific operational or product issues.
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