Airtasker

General Retail & Marketplaces • United Kingdomwww.airtasker.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−66.7 vs. last month3.77 ★ average rating · 894 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#302of 359

Top 84% · Bottom Tier

#1 (best)#359 (worst)

#300Peer

#301Peer

#302This company

#303Peer

#304Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 824 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

15.6%

Customer Support

15.0%

Onboarding

14.4%

Pricing

14.3%

Loyalty

12.1%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 14.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 37.4% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

57.8%

4★

8.4%

3★

6.9%

2★

6.5%

1★

20.4%

Based on 894 analyzed reviews. Sentiment is holding steady: 58.6% of reviews in the last three months were positive, compared with 57.9% in the three months before that.

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