General Retail & Marketplaces customer reviews: the 2026 benchmark
CustomerEye analysed 3,518 General Retail & Marketplaces companies, which average an overall score of 62.0 out of 100 across 585,671 customer reviews. Across the industry, Communication is the weakest theme, with an average sentiment of 66.3 out of 100.
Headline figures
- Companies analysed
- 3,518
- Average score
- 62.0 / 100
- Average rating
- 4.19 / 5
- Positive reviews
- 75.6%
- Reviews behind the benchmark
- 585,671
806 of these companies show a rising review trend.
Highest-scoring General Retail & Marketplaces companies
| # | Company | Score | Rating | Reviews |
|---|---|---|---|---|
| 1 | Voltaire Diamonds | 98.3 | 5.00 | 100 |
| 2 | Genevieve Schwartz Jewellery | 98.2 | 5.00 | 63 |
| 3 | Ashes into Glass ® | 97.9 | 4.99 | 200 |
| 4 | David Law 'Your Personal Jeweller ' | 97.8 | 5.00 | 74 |
| 5 | Rennie & Co | 97.7 | 5.00 | 100 |
| 6 | Gold Bank Competitions | 97.6 | 4.91 | 137 |
| 7 | Joulberry | 97.5 | 4.96 | 69 |
| 8 | Holts Gems | 97.2 | 4.99 | 100 |
| 9 | James Porter & Son | 96.9 | 4.89 | 100 |
| 10 | Hester Fleming Vintage | 96.9 | 4.98 | 55 |
What General Retail & Marketplaces customers talk about
Average sentiment per theme across the industry, weakest first (0–100).
General Retail & Marketplaces: average sentiment by theme
| Category | Value (score) |
|---|---|
| Communication | 66.3 score |
| Problem Resolution | 69.7 score |
| Pricing | 74.8 score |
| Delivery Shipping | 76.1 score |
| Loyalty | 77.4 score |
| Customer Support | 78 score |
| Response Speed | 79.5 score |
| Value For Money | 80.5 score |
| Onboarding | 82.9 score |
| Product Quality | 83.7 score |