Customereye

Karma and Luck

General Retail & Marketplaces • United Stateswww.karmaandluck.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
4.34 ★ average rating · 618 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#136of 359
Top 38% · Upper Half
#1 (best)#359 (worst)
#134Peer
#135Peer
#136This company
#137Peer
#138Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering May 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.0%
Product Quality
18.8%
Loyalty
14.4%
Response Speed
12.9%
Customer Support
10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 7.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW12/100
12/100
signal score
  • Built from a negative-review share of 14.2% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
79.3%
4
4.4%
3
1.1%
2
1.5%
1
13.8%

Based on 618 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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