Based on public reviews and response behavior.
Among fully-analyzed General Retail & Marketplaces companies
50% of reviews positive, 49% negative
Covering August 2026 — 604 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 35% negative and 2% neutral.
Showing 1,204 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Delivery Shipping, making up 19.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,204 analyzed reviews.
