Waitrose

Food & Beverage • United Kingdomwww.waitrose.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−19.6 vs. last month1.81 ★ average rating · 811 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#503of 551

Top 91% · Bottom Tier

#1 (best)#551 (worst)

#501Peer

#502Peer

#503This company

#504Peer

#505Peer

Overall Customer Sentiment

Below Average

35% of reviews positive, 63% negative

35%

positive

Positive35%
Neutral2%
Negative63%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 803 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

20.6%

Customer Support

16.1%

Loyalty

14.3%

Delivery Shipping

10.8%

Product Quality

10.2%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 20.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 63.4% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

12.2%

4★

3.3%

3★

6.5%

2★

8.8%

1★

69.2%

Based on 811 analyzed reviews. Sentiment is improving: 36.5% of reviews in the last three months were positive, compared with 13.0% in the three months before that.

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