takealot

Food & Beveragetakealot.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

20/100

−28.8 vs. last month1.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#550of 551

Top 100% · Bottom Tier

#1 (best)#551 (worst)

#547Peer

#548Peer

#549Peer

#550This company

#551Peer

Overall Customer Sentiment

Below Average

24% of reviews positive, 76% negative

24%

positive

Positive24%
Neutral1%
Negative76%

Sentiment Balance

Covering September 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.4%

Loyalty

15.8%

Customer Support

14.3%

Communication

10.3%

Pricing

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH91/100

91/100

signal score

•Built from a negative-review share of 71.3% across this company's analyzed reviews.
•27 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

9.5%

4★

1.5%

3★

1.7%

2★

3.7%

1★

83.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 8.3% of reviews in the last three months were positive, compared with 9.3% in the three months before that.

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