Customereye

Shop Illy

Food & Beverageshop.illy.com

Review data last updated .

Based on public reviews and response behavior.

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331 reviews over 2,490 days (about 4 per month). Busiest month: 46% of reviews. Languages: en 76%, it 12%, fr 5%.

Overall Score

31/100
−14.1 vs. last month2.53 ★ average rating · 331 reviews
31/100 from 331 reviews over 19 months, high confidence.

Food & Beverage average: score 57.3, rating 4.16 stars, reply rate 30.7%, over 1,044 ranked companies · benchmark 16 Sept 2026

Score30.5vs 57.326.8Rating2.53vs 4.161.63Reply ratevs 30.7%

Competitive Performance Rank

Among ranked Food & Beverage companies

#1002of 1044 ranked in Food & Beverage
Top 96% · Bottom Tier
#1 (best)#1044 (worst)
#1000Peer
#1001Peer
#1002This company
#1003Peer
#1004Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

34% of reviews positive, 65% negative

34%
positive
  • Positive34%
  • Neutral1%
  • Negative65%

Sentiment Balance

Covering August 2026 — 152 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 63% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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