Customereye

Creams Cafe

Food & Dining • United Kingdomwww.creamscafe.com

Review data last updated .

Based on public reviews and response behavior.

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114 reviews over 1,065 days (about 3.3 per month). Busiest month: 7% of reviews. Languages: en 97%, unknown 4%.

Overall Score

45/100
−20.0 vs. last month2.20 ★ average rating · 114 reviews
45/100 from 114 reviews over 21 months, moderate confidence.

Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026

Score

44.6

Industry average 52.0

7.4 below average

Rating

2.20

Industry average 3.33

1.13 below average

Reply rate

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Industry average 18.6%

not measured

Competitive Performance Rank

Among ranked Food & Dining companies

#257of 391 ranked in Food & Dining
Top 66% · Mid Packdown 37 from last month
#1 (best)#391 (worst)
#255Peer
#256Peer
#257This company
#258Peer
#259Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

37% of reviews positive, 61% negative

37%
positive
  • Positive37%
  • Neutral3%
  • Negative61%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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