VitalChek

Professional Services • United Stateswww.vitalchek.com

Review data last updated August 12, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

42/100

−11.2 vs. last month4.41 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#478of 517

Top 92% · Bottom Tier

#1 (best)#517 (worst)

#476Peer

#477Peer

#478This company

#479Peer

#480Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 37% negative

60%

positive

Positive60%
Neutral3%
Negative37%

Sentiment Balance

Covering July 2026 — 92 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 39% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.4%

Response Speed

21.5%

Onboarding

18.2%

Customer Support

9.6%

Product Quality

6.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 37.2% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

78.1%

4★

6.6%

3★

3.4%

2★

2.4%

1★

9.5%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 87.6% of reviews in the last three months were positive, compared with 88.7% in the three months before that.

Unlock full insights