Customereye

Colorado Pen

Professional Services • United Stateswww.coloradopen.com

Review data last updated .

Based on public reviews and response behavior.

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106 reviews over 3,063 days (about 1.1 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 93%, unknown 7%.

Overall Score

42/100
Short observation window (3063 days)
+14.5 vs. last month3.97 ★ average rating · 106 reviews
42/100 from 106 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 54% of the reviews.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026

Score

41.7

Industry average 66.2

24.5 below average

Rating

3.97

Industry average 4.38

0.41 below average

Reply rate

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Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1353of 1436 ranked in Professional Services
Top 94% · Bottom Tierup 13 from last month
#1 (best)#1436 (worst)
#1351Peer
#1352Peer
#1353This company
#1354Peer
#1355Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

57% of reviews positive, 41% negative

57%
positive
  • Positive57%
  • Neutral3%
  • Negative41%

Sentiment Balance

Covering March 2018 — 26 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 23% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
Hidden
Loyalty
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Product Quality
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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