Customereye

Upwork

Professional Servicesupwork.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

2,871 reviews over 2,775 days (about 31 per month). Busiest month: 26% of reviews. Languages: en 77%, us 17%, unknown 5%.

Overall Score

39/100
−7.0 vs. last month3.38 ★ average rating · 2,871 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#792of 862
Top 92% · Bottom Tier
#1 (best)#862 (worst)
#790Peer
#791Peer
#792This company
#793Peer
#794Peer

56 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%
positive
  • Positive54%
  • Neutral2%
  • Negative44%

Sentiment Balance

Covering August 2026 — 196 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 39% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Unlock full insights

Sign up free to view detailed data and analysis