Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
44% of reviews positive, 53% negative
Covering June 2026 — 34 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 59% negative and 3% neutral.
Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 23.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is holding steady: 36.7% of reviews in the last three months were positive, compared with 38.2% in the three months before that.
