Based on public reviews and response behavior.
143 reviews over 3,186 days (about 1.4 per month). Busiest month: 6% of reviews. Languages: en 78%, unknown 12%, ja 10%.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
39.7
Industry average 66.2
26.5 below average
Rating
2.85
Industry average 4.38
1.53 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
33% of reviews positive, 65% negative
Covering August 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 143 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
The most damaging recurring complaint involves customers being surprised by $50–$70 membership charges after agreeing to a $5 trial. Implement explicit, standalone opt-in confirmation screens for any recurring charges before payment is processed.
The current 0.0% reply rate in the past 12 months represents a critical reputational gap. Establish a dedicated customer intelligence team responsible for responding to all 1-star and 2-star reviews within 48 hours and to 3-star reviews within 5 days.
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