SimplePractice

Professional Services • United Stateswww.simplepractice.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−16.7 vs. last month3.10 ★ average rating · 605 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#485of 517

Top 94% · Bottom Tier

#1 (best)#517 (worst)

#483Peer

#484Peer

#485This company

#486Peer

#487Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 42% negative

56%

positive

Positive56%
Neutral2%
Negative42%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 548 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

17.6%

Communication

15.7%

Customer Support

14.0%

Loyalty

12.1%

Problem Resolution

10.8%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 15.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 42.1% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

30.7%

4★

15.0%

3★

14.0%

2★

14.0%

1★

26.1%

Based on 605 analyzed reviews. Sentiment is holding steady: 30.0% of reviews in the last three months were positive, compared with 26.1% in the three months before that.

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