Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
37% of reviews positive, 62% negative
Covering August 2026 — 13 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 54% negative and 0% neutral.
Showing 2,673 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 21.1% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 2,715 analyzed reviews. Sentiment is slipping: 13.2% of reviews in the last three months were positive, compared with 19.5% in the three months before that.
