Based on public reviews and response behavior.
2,100 reviews.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
40.4
Industry average 66.2
25.8 below average
Rating
3.97
Industry average 4.38
0.41 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 48% negative
Covering August 2026 — 204 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 51% of reviews in this period, with 47% negative and 1% neutral.
Share of theme mentions
Themes extracted from 2,100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.116 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.233). Review the worst months in the trend data to identify specific operational or product issues.
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