Collinson Group

Professional Services • United Kingdomwww.collinsongroup.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

30/100

+50.0 vs. last month2.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#510of 517

Top 99% · Bottom Tier

#1 (best)#517 (worst)

#508Peer

#509Peer

#510This company

#511Peer

#512Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 57% negative

41%

positive

Positive41%
Neutral2%
Negative57%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.2%

Communication

15.2%

Response Speed

14.7%

Loyalty

12.3%

Delivery Shipping

8.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100

68/100

signal score

•Built from a negative-review share of 39.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

32.0%

4★

3.5%

3★

2.5%

2★

2.5%

1★

59.5%

Based on 600 analyzed reviews. Sentiment is slipping: 7.1% of reviews in the last three months were positive, compared with 15.0% in the three months before that.

Unlock full insights