Whirlpool Service

Professional Services • United Kingdomwww.whirlpoolservice.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−8.3 vs. last month4.01 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#488of 517

Top 94% · Bottom Tier

#1 (best)#517 (worst)

#486Peer

#487Peer

#488This company

#489Peer

#490Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%

positive

Positive58%
Neutral2%
Negative40%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.2%

Problem Resolution

14.5%

Product Quality

14.4%

Response Speed

11.4%

Loyalty

9.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 28.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH86/100

86/100

signal score

•Built from a negative-review share of 57.3% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

68.0%

4★

8.7%

3★

1.5%

2★

0.5%

1★

21.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 9.1% in the three months before that.

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