Segpay

Professional Services • United Statessegpay.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

33/100

−34.4 vs. last month3.08 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#506of 517

Top 98% · Bottom Tier

#1 (best)#517 (worst)

#504Peer

#505Peer

#506This company

#507Peer

#508Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 56% negative

41%

positive

Positive41%
Neutral3%
Negative56%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.6%

Response Speed

17.0%

Communication

15.1%

Problem Resolution

13.5%

Pricing

11.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 65.0% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

44.2%

4★

6.3%

3★

4.0%

2★

4.3%

1★

41.2%

Based on 600 analyzed reviews. Sentiment is slipping: 41.4% of reviews in the last three months were positive, compared with 46.5% in the three months before that.

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