Dyson US

Professional Services • United Stateswww.dyson.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

−12.1 vs. last month2.12 ★ average rating · 1,380 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#511of 517

Top 99% · Bottom Tier

#1 (best)#517 (worst)

#509Peer

#510Peer

#511This company

#512Peer

#513Peer

Overall Customer Sentiment

Below Average

35% of reviews positive, 64% negative

35%

positive

Positive35%
Neutral2%
Negative64%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,358 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.6%

Loyalty

13.9%

Communication

12.8%

Problem Resolution

12.1%

Product Quality

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH99/100

99/100

signal score

•Built from a negative-review share of 63.6% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.1avg rating

5★

17.6%

4★

5.4%

3★

7.4%

2★

10.6%

1★

59.1%

Based on 1,380 analyzed reviews. Sentiment is slipping: 18.0% of reviews in the last three months were positive, compared with 25.9% in the three months before that.

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