ADP

Professional Services • United Statesadp.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

28/100

+7.1 vs. last month1.92 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#513of 517

Top 99% · Bottom Tier

#1 (best)#517 (worst)

#511Peer

#512Peer

#513This company

#514Peer

#515Peer

Overall Customer Sentiment

Below Average

21% of reviews positive, 77% negative

21%

positive

Positive21%
Neutral2%
Negative77%

Sentiment Balance

Covering August 2026 — 360 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 72% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,095 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Problem Resolution

20.2%

Communication

16.1%

Loyalty

15.9%

Response Speed

11.5%

Product Quality

11.4%

Most feedback concerns Problem Resolution.

The most common complaint theme is Problem Resolution, making up 20.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100

85/100

signal score

•Built from a negative-review share of 77.3% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

15.6%

4★

2.8%

3★

6.0%

2★

9.1%

1★

66.5%

Based on 2,100 analyzed reviews. Sentiment is improving: 25.6% of reviews in the last three months were positive, compared with 15.3% in the three months before that.

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