Based on public reviews and response behavior.
100 reviews over 1,386 days (about 2.2 per month). Busiest month: 27% of reviews. Languages: en 96%, fr 2%, fi 1%.
Kids & Family average: score 67.3, rating 4.40 stars, reply rate 44.2%, over 182 ranked companies · benchmark 2 Nov 2026
Score
46.1
Industry average 67.3
21.2 below average
Rating
4.09
Industry average 4.40
0.31 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 33% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 182 ranked companies in Kids & Family (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.191 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.677). Review the worst months in the trend data to identify specific operational or product issues.
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