Based on public reviews and response behavior.
100 reviews over 2,235 days (about 1.4 per month). Busiest month: 9% of reviews. Languages: en 100%.
Kids & Family average: score 68.3, rating 4.43 stars, reply rate 44.2%, over 203 ranked companies · benchmark 19 Oct 2026
Score
44.4
Industry average 68.3
23.9 below average
Rating
1.96
Industry average 4.43
2.47 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
41% of reviews positive, 59% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 203 ranked companies in Kids & Family (benchmark 19 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.545 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 44.4 sits in the bottom quarter of about 200 ranked Kids & Family companies (25th percentile: 60, median: 71). The weakest topic and the reply rate are the two levers that move this score fastest.
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