Based on public reviews and response behavior.
100 reviews over 1,624 days (about 1.9 per month). Busiest month: 24% of reviews. Languages: en 100%.
Kids & Family average: score 67.3, rating 4.40 stars, reply rate 44.2%, over 182 ranked companies · benchmark 2 Nov 2026
Score
49.7
Industry average 67.3
17.6 below average
Rating
3.97
Industry average 4.40
0.43 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 31% negative
Covering July 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 182 ranked companies in Kids & Family (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.190 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.905). Review the worst months in the trend data to identify specific operational or product issues.
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