UKPetSupplies

Pet Products & Supplies • United Kingdomwww.ukpetsupplies.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

−1.4 vs. last month4.68 ★ average rating · 495 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#72of 263

Top 27% · Upper Half

#1 (best)#263 (worst)

#70Peer

#71Peer

#72This company

#73Peer

#74Peer

Overall Customer Sentiment

Above Average

74% of reviews positive, 24% negative

74%

positive

Positive74%
Neutral2%
Negative24%

Sentiment Balance

Covering March 2012 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 490 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2012.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.4%

Loyalty

14.8%

Response Speed

14.7%

Pricing

12.5%

Customer Support

12.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 25.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

82.8%

4★

9.5%

3★

3.0%

2★

2.4%

1★

2.2%

Based on 495 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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