Customereye

Vet's Kitchen

Pet Products & Supplies • United Kingdomvetskitchen.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
−13.5 vs. last month4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#179of 263
Top 68% · Mid Pack
#1 (best)#263 (worst)
#177Peer
#178Peer
#179This company
#180Peer
#181Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 42% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.1%
Product Quality
17.4%
Customer Support
15.5%
Response Speed
15.3%
Loyalty
11.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100
44/100
signal score
  • •Built from a negative-review share of 24.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.8%
4★
4.0%
3★
1.0%
2★
0.7%
1★
3.5%

Based on 600 analyzed reviews. Sentiment is slipping: 80.3% of reviews in the last three months were positive, compared with 94.0% in the three months before that.

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