Customereye

Trusty Pet Supplies

Pet Products & Supplies • United Kingdomtrustypetsupplies.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 214 days (about 28 per month). Busiest month: 19% of reviews. Languages: en 94%, unknown 6%, fr 1%.

Overall Score

56/100
−50.7 vs. last month4.74 ★ average rating · 200 reviews
56/100 from 200 reviews over 8 months, moderate confidence.

Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,071 ranked companies · benchmark 25 Oct 2026

Score

55.5

Industry average 65.1

9.6 below average

Rating

4.74

Industry average 4.37

0.37 above average

Reply rate

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Industry average 37.3%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#823of 1071 ranked in Pet Products & Supplies
Top 77% · Bottom Tierdown 127 from last month
#1 (best)#1071 (worst)
#821Peer
#822Peer
#823This company
#824Peer
#825Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 50% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
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Product Quality
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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