Christies Direct

Pet Products & Supplies • United Kingdomwww.christiesdirect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

+1.6 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#56of 263

Top 21% · Top Tier

#1 (best)#263 (worst)

#54Peer

#55Peer

#56This company

#57Peer

#58Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 18% negative

81%

positive

Positive81%
Neutral1%
Negative18%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.9%

Response Speed

18.3%

Product Quality

16.6%

Customer Support

16.1%

Loyalty

9.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 31.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.3%

4★

3.5%

3★

1.5%

2★

1.7%

1★

3.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.2% of reviews in the last three months were positive, compared with 98.3% in the three months before that.

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