Customereye

Dogtra

Pet Products & Supplies • United Statesdogtra.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
+0.6 vs. last month4.44 ★ average rating · 1,254 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#42of 263
Top 16% · Top Tier
#1 (best)#263 (worst)
#40Peer
#41Peer
#42This company
#43Peer
#44Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering July 2026 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,199 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.9%
Product Quality
16.4%
Loyalty
13.5%
Delivery Shipping
11.5%
Response Speed
8.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 24.2% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
75.0%
4
9.8%
3
6.0%
2
2.6%
1
6.5%

Based on 1,254 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 95.7% in the three months before that.

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