Customereye

Technogroom Ltd

Pet Products & Supplies • Carlukewww.technogroom.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.86 ★ average rating · 504 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#202of 263
Top 77% · Bottom Tier
#1 (best)#263 (worst)
#200Peer
#201Peer
#202This company
#203Peer
#204Peer

Overall Customer Sentiment

Below Average

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering April 2020 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 492 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.6%
Response Speed
16.9%
Loyalty
15.0%
Customer Support
13.8%
Product Quality
12.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100
19/100
signal score
  • Built from a negative-review share of 18.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
91.1%
4
6.2%
3
1.4%
2
0.4%
1
1.0%

Based on 504 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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