Customereye

Travel Advantage

Flight & Hotel Booking • United Stateswww.traveladvantage.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−50.0 vs. last month4.76 ★ average rating · 130 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#149of 225
Top 66% · Mid Pack
#1 (best)#225 (worst)
#147Peer
#148Peer
#149This company
#150Peer
#151Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 19% negative

82%
positive
  • Positive82%
  • Neutral0%
  • Negative19%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 112 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.1%
Product Quality
18.7%
Loyalty
15.0%
Response Speed
14.0%
Pricing
11.2%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 6.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100
9/100
signal score
  • Built from a negative-review share of 18.5% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
90.0%
4
5.4%
3
0.0%
2
0.0%
1
4.6%

Based on 130 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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