Customereye

Reservation Counter

Flight & Hotel Booking • United Statesreservationcounter.com

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 408 days (about 45 per month). Busiest month: 18% of reviews.

Overall Score

37/100
−21.2 vs. last month3.57 ★ average rating · 600 reviews
37/100 from 600 reviews over 14 months, high confidence.

Flight & Hotel Booking average: score 65.9, rating 4.31 stars, reply rate 46.2%, over 991 ranked companies · benchmark 29 Sept 2026

Score

37.3

Industry average 65.9

28.6 below average

Rating

3.57

Industry average 4.31

0.74 below average

Reply rate

—

Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#922of 991 ranked in Flight & Hotel Booking
Top 93% · Bottom Tier
#1 (best)#991 (worst)
#920Peer
#921Peer
#922This company
#923Peer
#924Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%
positive
  • Positive54%
  • Neutral3%
  • Negative44%

Sentiment Balance

Covering October 2024 — 35 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 46% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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