Reservation Counter

Flight & Hotel Booking • United Statesreservationcounter.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overview

Overall Score

37/100

3.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#209of 225

Top 93% · Bottom Tier

#1 (best)#225 (worst)

#207Peer

#208Peer

#209This company

#210Peer

#211Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%

positive

Positive54%
Neutral3%
Negative44%

Sentiment Balance

Covering October 2024 — 35 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 46% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

19.8%

Customer Support

15.4%

Pricing

14.0%

Response Speed

13.7%

Loyalty

9.2%

Most feedback concerns Onboarding.

The most common complaint theme is Customer Support, making up 15.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 59.3% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

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Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

52.5%

4★

10.0%

3★

7.0%

2★

3.3%

1★

27.2%

Based on 600 analyzed reviews. Sentiment is improving: 71.3% of reviews in the last three months were positive, compared with 6.5% in the three months before that.

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