Customereye

HolidayGems

Flight & Hotel Bookingholidaygems.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 151 days (about 40 per month). Busiest month: 27% of reviews. Languages: en 100%.

Overall Score

74/100
Short observation window (151 days)
−5.5 vs. last month4.51 ★ average rating · 200 reviews
74/100 from 200 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Flight & Hotel Booking average: score 60.9, rating 4.25 stars, reply rate 44.1%, over 400 ranked companies · benchmark 16 Sept 2026

Score74.2vs 60.913.3Rating4.51vs 4.250.26Reply ratevs 44.1%

Competitive Performance Rank

Among ranked Flight & Hotel Booking companies

#72of 400 ranked in Flight & Hotel Booking
Top 18% · Top Tier
#1 (best)#400 (worst)
#70Peer
#71Peer
#72This company
#73Peer
#74Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering September 2026 — 16 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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