Customereye

Toys "R" Us

Entertainment & Eventswww.toysrus.com

Review data last updated .

Based on public reviews and response behavior.

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116 reviews over 1,522 days (about 2.3 per month). Busiest month: 10% of reviews. Languages: en 72%, es 15%, unknown 11%.

Overall Score

26/100
−25.0 vs. last month2.04 ★ average rating · 116 reviews
26/100 from 116 reviews over 16 months, moderate confidence.

Entertainment & Events average: score 62.8, rating 4.11 stars, reply rate 34.0%, over 1,109 ranked companies · benchmark 30 Oct 2026

Score

25.5

Industry average 62.8

37.3 below average

Rating

2.04

Industry average 4.11

2.07 below average

Reply rate

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Industry average 34.0%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#1061of 1109 ranked in Entertainment & Events
Top 96% · Bottom Tierdown 56 from last month
#1 (best)#1109 (worst)
#1059Peer
#1060Peer
#1061This company
#1062Peer
#1063Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

32% of reviews positive, 65% negative

32%
positive
  • Positive32%
  • Neutral3%
  • Negative65%

Sentiment Balance

Covering May 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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