Customereye

Harry & David

Entertainment & Events • United Statesharryanddavid.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

26/100
+14.4 vs. last month1.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#312of 322
Top 97% · Bottom Tier
#1 (best)#322 (worst)
#310Peer
#311Peer
#312This company
#313Peer
#314Peer

Overall Customer Sentiment

Below Average

33% of reviews positive, 66% negative

33%
positive
  • Positive33%
  • Neutral2%
  • Negative66%

Sentiment Balance

Covering September 2024 — 48 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.1%
Customer Support
15.8%
Loyalty
14.1%
Pricing
10.6%
Communication
9.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH96/100
96/100
signal score
  • Built from a negative-review share of 60.7% across this company's analyzed reviews.
  • 33 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating
5
2.7%
4
1.2%
3
3.0%
2
4.7%
1
88.5%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 6.5% in the three months before that.

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