Based on public reviews and response behavior.
85 reviews over 3,848 days (about 0.7 per month). Busiest month: 5% of reviews. Languages: en 100%.
Travel & Hospitality average: score 63.7, rating 4.01 stars, reply rate 40.1%, over 909 ranked companies · benchmark 23 Oct 2026
Score
45.3
Industry average 63.7
18.4 below average
Rating
3.45
Industry average 4.01
0.56 below average
Reply rate
—
Industry average 40.1%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 31% negative
Covering March 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 85 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 909 ranked companies in Travel & Hospitality (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.257 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.623). Review the worst months in the trend data to identify specific operational or product issues.
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